FAQs
Registration
You do not need an account to shop online. However, you will be able to enjoy a host of additional benefits if you register with us, such as:
- Reviewing your past purchases.
- Saving your address and card details for a faster shopping experience when you visit us next time.
We take data protection very seriously at Wafi Gourmet.
- All information provided through the website is stored on secure servers.
- All payment transactions carried out through our website are linked to Network International. Personal Information will be stored with Network for a defined period as per its policy or applicable law..
- Your card details and passwords are not available to any of our employees.
- Please note, it is your responsibility to keep any website passwords or login codes confidential.
For more details, refer to our Privacy Policy.
It is possible that you already have an account registered with us using that email address. If so, please attempt to log in as an existing customer on the login screen.
If you are a registered user and forget your password, click on “forgot password” and you will receive an email with instructions on how to reset it.
For any other technical difficulties, please contact our customer care team on wafigourmet.restaurant@wafi.com for further assistance.
Once signed in, you can access your account details by clicking on your name. To update your details, click on “Account Details”.
Order Details
To make a purchase, browse our wide selection of products through the ‘Shop now’ page on our website. Click on your desired product and select your size preference from the drop-down menu. Add the item to your cart and continue shopping.
When you are ready to place your order, select the ‘Checkout’ option.
Follow the prompts to complete the checkout process.
For further assistance or any technical issues, please contact our customer care team at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com.
You can use the Category list on the left to help you find the item you are looking for.
In rare cases, a product may be available when you place an order but sold out by the time we process the order. All orders are processed within 24 hours of order acceptance. Should your items be out of stock, our customer care team will notify you directly at the earliest opportunity in order to assist you with a replacement.
Once an order has been placed, it cannot be changed.
However, if your order has not yet been processed and you can contact customer care at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com to request for a modification, we can cancel your order free of charge. You are then able to place a new order.
Please contact customer care at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com and provide your order details (number) along with specified changes. We will request the changes and update you at the earliest.
Kindly note that an order cannot be modified once it has been dispatched.
While we are unable to add items to an existing order, our Customer Care team can assist you with placing a new order for any additional pieces.
Kindly contact customer care at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com.
After placing the order, you will be sent an email informing you that your order has been received. If you have made the payment via card, your order will only be accepted once the payment has gone through.
All regular / small orders are processed within one working day. In rare cases due to stock availability or large quantities requested, order processing may take longer.
Once your order has been accepted, you can expect to receive it within maximum of two working days.
If you have any special request, you can reach out to our customer care team at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com, for further assistance.
If you are facing difficulties placing an order online, you can reach our customer care team at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com, for further assistance.
If you do not receive your order within 2 working days, kindly contact our customer care team at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com.
Please note that there may be delays during public holidays.
We offer an array of exclusive, customized gift boxes for every occasion. Shop the latest Wafi Gourmet collections online.
Payment
We accept payments through Mastercard, Visa, Apple Pay, and Diners International.
For safety reasons, we have 3D secure protection. Please enter the code that you might have received by SMS to confirm your payment.
If your transaction is still unsuccessful, kindly reach out to our customer care team at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com for further assistance.
We apologise for any inconvenience.
Please provide your name and e-mail address to wafigourmet.restaurant@wafi.com to confirm your payment and order(s).
Shipping
Once your order has been processed, you will receive a confirmation e-mail with a order number.
To track your order, contact our customer care team at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com and provide your tracking number.
All regular /small orders are processed within 24 hours – between 10:00 am and 8.00 pm – seven days a week.
In rare cases due to stock availability or large quantities requested, order processing may take longer. Once your order has been accepted, you can expect to receive it within maximum of two working days.
If you have any special request , you can reach out to our customer care team at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com for further assistance.
Shipping fees are automatically calculated during the checkout process.
To ship to multiple addresses, you must place individual orders. Shipping fees will be calculated for each order based on shipping location.
For further assistance, please contact our customer care team at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com.
Please send your order details (number) and the correct shipping address to wafigourmet.restaurant@wafi.com.
If the shipping address changes additional shipping fees may be incurred.
Wafi Gourmet utilizes priority shipping to deliver your order within a maximum of 2 working days. However, certain delays make occur due to situations beyond our control.
To track your order, please contact our customer care team at +97143244433 or email to wafigourmet.restaurant@wafi.com.
For urgent requests, please contact our customer care team at +97143244433 or e-mail to wafigourmet.restaurant@wafi.com.
Kindly send your order number and correct address to wafigourmet.restaurant@wafi.com. Please note that if the correct address is not provided within 24 hours of placing the order, Wafi Gourmet is not responsible for failed deliveries.
Returns
If you are not completely satisfied with the quality of your order upon arrival, please contact, please contact our customer care at +97143244433 or email to wafigourmet.restaurant@wafi.com within 48 hours of receipt, with a detailed description and photograph(s), for assistance with a replacement or exchange.
Wafi Gourmet reserves the right to limit replacements. For more details, please go to our Terms & Conditions page.
All replacement requests must be made within 48 hours of order receipt. Once the request has been accepted by our team, the replacement order will be shipped to the same address. In case a replacement is not possible, a refund will be processed.
Our refund approval process takes 1-2 working days. Once approved, you will be sent a confirmation email with the details. Depending on your bank, you should receive the refund amount within 2 weeks.
Special Requests
Kindly call our customer care at +97143244433 or email your contact details to wafigourmet.restaurant@wafi.com along with your special requirements. We will contact you accordingly.
You can add a personalized gift message to your purchase at the point of Checkout.
Kindly send your order details and specific requirements to wafigourmet.restaurant@wafi.com for further assistance.
Complaints
All of our products have been thoroughly tested for transit and carefully packaged to ensure that they arrive in perfect condition. In the event that your order arrives damaged, we will take care of replacing or refunding your order accordingly.
Please share any photographs of the damage with our customer care team at wafigourmet.restaurant@wafi.com for further assistance.
We apologize for the inconvenience and will rectify the matter. Please share photographs of the received order along with your order number to wafigourmet.restaurant@wafi.com.
Your order is guaranteed to arrive in perfect condition at the specified shipping address provided.
In case of any other queries or requests not listed above, kindly contact our customer care team at +97143244433 or e-mail wafigourmet.restaurant@wafi.com. We would be happy to assist you.